It’s like receiving that transfer case a day late. . . .

We finance caskets CLICK HERE and send it directly to the funeral home of your choice. Or go directly to the application HERE.

When I served my community as a funeral director I had a couple of expressions that I absolutely lived by:

1. “Underpromise and overdeliver”
2. “Have a low ego and high output”

I worked very hard to deliver on everything I promised and to do so in a personal way where nothing was more important than the families I was serving.  I found out that once you live with that thought it simply becomes a mindset and way of life.

It’s why I get disappointed at times with my service at Funeral Director Daily.  My aim is not to deluge you with thousands of emails in your inbox but to simply put one article out every weekday morning and hope that you anticipate getting it and get some practical knowledge that you can put to use from the short daily article.

Tom Anderson
Funeral Director Daily

We finance caskets CLICK HERE and send it directly to the funeral home of your choice. Or go directly to the application HERE.

Like needing a police escort to a cemetery or trusting a far away funeral firm or trade service to bring a client’s deceased relative to your funeral home I have to rely on some things that are out of my control to accomplish this task.

And, like the police that get called away to a crime or accident scene, or the trade service that cannot get death certificates signed in time, or an airline flight cancellation, sometimes the situation is out of your control – and you feel absolutely helpless.

With Funeral Director Daily it is technology.  I count on the website in which I write my articles to have them designed and ready for dissemination to my readers at a certain time. . . . .I also count on a company to then pick up those articles and distribute via email  at a certain time every day.

I’m certainly not perfect and have had my share of mistakes — such as putting P.M. instead of A.M. on a publish time at times or putting the wrong publish day down.  I do, however, work hard to keep that to a minimum. . . .and double, triple, and quadruple check most of my articles.

However, there are times where I’ve got everything right and I get up at 6 am and check the 4 am distribution email — I get the FDD article email in three different accounts just to be sure it is not the account that is down — and the article is not in my inbox.

It happened last Friday and again on Monday and Tuesday. . .

When that happens I have a back-up plan.  A 12:00 noon Eastern Time distribution available.  When the distribution e-mail does not go out at 4 am I notice that at 6 am when I am up and simply re-calibrate the e-mail to be sent at Noon.  That’s my back-up that I have to use once in a while. . . . However, on Friday andMonday the back-up e-mail also did not go out — for the first time in the history of my blog, the backup did not work.

That’s when a call to the distribution technology company comes in and we get them working on the issue.  As I write this on Monday, now Tuesday morning, that company is checking but still does not really know why it did not pick up my articles and disseminate them to FDD  subscribers.

We will find out, learn from it, and be better for knowing.  I apologize to my readers and sponsors and we will try to get to a fail-safe situation but I’m guessing that will never happen in the world of technology.

One consolation of this happening is that I hear from faithful readers who are Johnny-on-the-spot to let me know that they didn’t get their Funeral Director Daily article that day.  While it is no fun to know that the article did not go out as planned there is also some solace in knowing how much many of you appreciate my daily articles. . . . So thank you.

If there is anything to learn from this situation it may be a comparative with the local clientele you serve.  Maybe it is the police escort that doesn’t show up right at the proper time or some other situation that you cannot control.  My guess is, however, if you have served your community or clientele with diligence and competence for some time, it may be at that time that your clientele realizes how often you do things correct and without a hitch and how being a responsible funeral director is big a part of a community’s well being.

Sorry about last Friday, Monday, (and now this morning). . . .I will continue, even with an occaisional hiccup, to work harder and smarter to make Funeral Director Daily a product that you can count on.

Update —  After being assured by our provider that all things were back to normal on Saturday for us, our email did not go out again yesterday (Monday morning) as mentioned.  When I contacted our provider today I received this message that indicates the issue may not be on our part. . . .Hang with me, I’ll get it right eventually.

“Thank you for reaching out to Mailchimp Technical Support. We currently are experiencing an internal issue that is refraining support from being able to look into your account. You might also experience some issues with logging into Mailchimp, test email or regular emails not being sent, and the Mailchimp site running slow. If you have any technical questions over tools or Mailchimp I would be more than happy to help assist, however if you are needing assistance with your account or a specific Campaign I will be needing to convert this chat over to email so we can further assist when these issue reside. We thank you for your patience and assure you we are working promptly to resolve any errors present.”

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