HelloPhone: All-Inclusive VoIP System Built for Deathcare

The CX experts at Dead Ringers breathe new life into funeral home communications with AI-driven analytics, significant cost savings, and a platform designed to outlast the 2030 landline phase-out.

The traditional landline is officially on its deathbed, with infrastructure set to phase out by 2030. Today, Dead Ringers, the deathcare profession’s premier Telephone CX Evaluation & Training provider, announces the launch of HelloPhone—a revolutionary VoIP system designed to bring funeral home telephony into the modern era.

For too long, deathcare firms have relied on clunky, expensive hardware that tethers staff to a desk. HelloPhone solves this by offering a cloud-based solution built specifically for the nuances of deathcare. By combining crystal-clear voice services with the deep industry expertise of Dead Ringers, HelloPhone does more than just ring; it provides call recording, AI-driven sentiment analysis, and seamless marketing integration, all while cutting costs by an estimated 20–30% for most firms.

“We’ve spent the last decade listening to thousands of deathcare calls, so we know exactly where the friction points are. We saw amazing professionals struggling with ancient technology that was dropping calls and bleeding budgets,” said Brent Thomas, Head of Business Development at Dead Ringers. “We built HelloPhone to be the solution we wished existed years ago. It’s not just about saving money on the phone bill—though you definitely will—it’s about using modern tools combined with Dead Ringers data to ensure every grieving family gets the compassionate, immediate response they deserve.”

HelloPhone is designed to be the central nervous system of a deathcare firm, offering features that standard phone providers simply cannot match:

• Deathcare-Specific AI Enhancement: Utilizing 10 years of Dead Ringers’ proprietary data, HelloPhone features automated AI CX reviews that know exactly how a death call should be handled and scored.
• Ultimate Flexibility: whether you are in the prep room, the front office, or on a removal, staff can answer calls at their desk OR via computer, cell phone, tablet with complex routing strategies to suit the firm’s workflow.
• Unmatched Reliability: With a reliability score significantly higher than traditional landlines, HelloPhone ensures that critical at-need calls are never dropped.
• Marketing Intelligence: The system integrates directly with marketing platforms, allowing owners to track ROI and ensure that operational performance is maximizing the leads generated by marketing spend.

HelloPhone is available January 1, 2026 for deathcare firms across the United States and Canada. To learn more about switching to a system that actually understands your business, visit hellophonesystem.co.

About Dead Ringers
Dead Ringers was founded in 2015 as the only Mystery Shop Provider for the deathcare profession. Since then, we’ve grown to include Telephone CX Training, Coaching and Consulting for deathcare firms. We’re brutally honest, funny, irreverent, and fun. Our promise to you is that you’re not just another client. We want to partner with you to help you and your team provide the best possible customer experience, which in turn will grow your customer base, your company revenue, and your team culture.

Frigid Fluid Awarded U.S. Patent for New Embalming Machine Port System

Northlake, Ill. — October 20, 2025 — Frigid Fluid, a family-owned company serving funeral professionals since 1892, has been granted a U.S. Patent (US 12,214,937 B2) for its Port System and Method for an Embalming Machine. The new design reflects Frigid Fluid’s long-standing commitment to advancing embalming technology in practical, meaningful ways.

The patented port system’s Mix Mode ensures a uniform blend of the selected formula, preventing fluid separation and improving overall consistency when blending fluids. With the Self Clean mode, the hydraulic system can be thoroughly flushed in minutes, simplifying routine maintenance while extending the life and performance of the machine.

“This patent represents another step forward in our effort to make embalming equipment smarter and easier to use,” said Brian Yeazel, President and CEO of Frigid Fluid. “Our engineering team has put real thought into how people use this equipment every day—and this design grew directly from those insights.”

The Port System and Method patent joins a growing portfolio of Frigid Fluid innovations that support funeral directors and embalmers around the world. It underscores the company’s continued investment in practical design improvements that enhance insight, reliability, and long-term performance in the prep room.

About Frigid Fluid
Founded in 1892, Frigid Fluid supports funeral professionals with dependable products, hands-on service, and technical expertise. The company is headquartered in Northlake, Illinois, and serves customers throughout North America and internationally. Learn more at www.frigidfluid.com.

Batesville Announces First Integration with Georgia Electronic Death Registration  System to Streamline Death Record Reporting 

BATESVILLE, Ind., July 28, 2025 – Batesville, a trusted leader in the North American deathcare industry, has announced the first inter-operational integration between its Halcyon deathcare management software solution and the state of Georgia’s Electronic Death Registration System (EDRS). The integration eliminates the need for duplicate manual entry data, improving the speed to process. This helps funeral homes maintain more accurate death records and supports continued electronic death submissions in other states. 

“At Batesville, we believe technology is a powerful tool to deliver value to our funeral home customers and help families navigate the end-of-life journey,” said Sara Gard, General Manager, Halcyon by Batesville. “This breakthrough integration with Georgia improves business efficiencies and processes as Georgia funeral home directors can now enter a decedent’s death certificate and information once, and it will seamlessly integrate from Halcyon directly to Georgia Vital Events Registration System (GAVERS). This saves the funeral home customer an average of 15-30 minutes per case.” 

“The new integration saves my team significant time, increases death record accuracy, simplifies the process, and builds trust during a time of uncertainty,” Everett J. Huffman, Funeral Director & General Manager, Whitfield Funeral Homes & Crematory. “Families now have the peace of mind their loved one’s death records are being submitted without error, and we can focus on supporting them through the funeral process instead of spending time on paperwork.” 

Batesville is a proud participant in a subgroup of the Center for Disease Control’s National Vital Statistics System (NVSS) Modernization Community of Practice. The purpose of this subgroup is to research and review how to modernize electronic death record submission, including improvements to funeral home death record data collection and management. Together, the team developed, tested, and implemented a system where funeral home management systems  could exchange data electronically with a state’s death registry systems to improve the timeliness and quality of death data, create efficiencies for the funeral directors, and accelerate vital records technology adoption. This integration embraces new technology and approaches to death care management. Over the next few weeks Batesville will continue our phased roll out to all Halcyon users in Georgia. 

Batesville has deep customer relationships and a diverse portfolio of solutions across Burial, Cremation, and Technology to meet the evolving needs of deathcare professionals and the families they serve. Our goal is to equip funeral professionals with the tools and resources to support their business and help position them for long-term success. 

For more information, or if you are interested in implementing this in your business, please contact the Halcyon solutions team at 770.877.1158 or visit www.halcyondcms.com. 

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ABOUT BATESVILLE SERVICES, LLC 

Batesville (www.Batesville.com) is a recognized leader in the deathcare industry in North  America, offering a comprehensive portfolio of burial and cremation products, innovative technology solutions, and an unparalleled array of personalization and memorialization offerings.  For more than a century, Batesville has supported deathcare professionals in helping families honor the lives of those they love^® and has recently been named one of Newsweek’s Most  Trustworthy Companies in America for the second consecutive year. A history of manufacturing excellence, product innovation, superior customer service, and reliable delivery  helped Batesville become – and remain – a market leader.