Again, the 15th of the month leads us to re-issue our Top Read articles of the month for our readers —  just in case you missed one of them the first time.

This month two articles dealing with legal issues of Death Care appear as our Top Two articles and for the first-time ever an article has re-appeared on the list for a 2nd time.  The article “Funeral Women Lead is defining a path for the changing face of funeral service” first appeared in August 2025 and had enough readers to be on the August 15 Top Read list.

In what probably signals better SEO rankings for Funeral Director Daily, now – 60 days later — the article is reappearing as one of our Top 5 read articles between September 15 and October 14.  A first for Funeral Director Daily articles!!

Here’s the articles that our readers read most over the past 30 days just in case you missed one:

1. Indiana Court:  “Death Doula” does not need a funeral director license.
2. Arkansas lawsuit questions “Denials of Claims” with “Burial” policies.
3. “Funeral Women Lead” is defining a path for the changing face of funeral service.
4. Another acquisition by Park Lawn Corporation.
5. Titan Casket “Keeps on Keeping on”. . . and growing.

Enter your e-mail below to join the 3,201 others who receive Funeral Director Daily articles daily

“A servant’s attitude guided by Christ leads to a significant life”

I was always told that you have to “Learn before you Earn” and now I’m told, and I believe, that “Learning is a lifetime endeavor” —  meaning that you never stop learning.

So, if you believe like me, you can take a look at the National Funeral Directors Association (NFDA) and WilbertEDU calendars and notice some very good opportunities for learning coming up.  There are four webinars coming up in May that I do not want to miss  — 2 sponsored by NFDA and 2 sponsored by our friends at Wilbert through their WilbertEDU service to funeral directors.

As you are probably aware of, Wilbert offers a free CEU service to the funeral profession through their WilbertEDU series.  You can get a plethora of CEU credits by taking part in their every other week CEU funeral profession webinars.  They have already presented one seminar in May but have two more on the schedule.

You may find the two yet to be presented May webinars excellent for business knowledge in the areas of customer acquisition and consumer attitudes about memorialization.  The two May seminars scheduled are:

May 15 — “A snapshot into your consumer:  Attitudes and Behaviors that define your future business model” .

May 29 — “The case for proactive preneed:  Attract new families, grow call volume, and build lasting value”.  

To learn more about each webinar and to register for either of these WilbertEDU webinars click here.

One webinar from NFDA will be on legal issues affecting funeral service and presented by NFDA’s General Counsel Chris Farmer.  That webinar will be held on Wednesday, May 21, and is free to all NFDA members with a slight charge for non-members.  It does carry with it one CEU credit through most state associations.

To learn more and/or sign up for the seminar titled “Top legal issues for funeral homes in 2025” click here.

A second webinar from NFDA that I saw coming up is also very timeley.  It appears that the advent of increased activity in the acquisition market is now here and whether you are interested in buying or selling this one hour seminar titled “Is it time to Buy or Sell:  How to Determine your Succession Plan” should give you some pointers.

This webinar is presented by Johnson Consulting Group CEO Jake Johnson and while no CEU credits are offered it is free of charge and of timely substance for the profession and probably your own situation.

The webinar is scheduled to be presented on Wednesday, May 14, and you can register and/or learn more by clicking here.

Enter your e-mail below to join the 3,147 others who receive Funeral Director Daily articles daily:

“A servant’s attitude guided by Christ leads to a significant life”

April 4, 2025

Losing a loved one is an emotional and challenging time, and navigating the funeral process can feel overwhelming. Whether it’s your first time making funeral arrangements or you’re unsure about certain aspects of the process, it’s natural to have many questions. Understanding the typical procedures and options available can help ease the burden during this difficult time. Here are some of the most frequently asked funeral questions and their answers to guide you through the process. 1. What is the difference between a funeral and a memorial service? A funeral typically involves a ceremony held with the body of the deceased present, either before or during burial or cremation. It often includes a viewing or wake, where family and friends can pay their respects. A memorial service , on the other hand, takes place after the body has been buried or cremated and does not involve the presence of the body. Memorial services may be held in various settings, such as homes, churches, or other venues, and can be personalized to reflect the life of the deceased. 2. What is embalming, and is it required? Embalming is a process that involves preserving the body to delay decomposition, usually for viewing purposes. It is not legally required in most places but may be necessary if the body is to be displayed at a public service or transported over long distances. In cases where there will be no viewing, embalming is typically not needed. However, certain states or countries may have regulations about embalming or the timing of burial. It’s important to check with the funeral home to determine what’s required in your area. 3. How much does a funeral cost? The cost of a funeral can vary greatly depending on factors like location, the type of service, and the funeral home you choose. There are options to help manage funeral expenses, such as cremation (which can be less expensive than burial), choosing a less elaborate service, or purchasing a funeral plan in advance. 4. What is cremation, and how does it differ from burial? Cremation involves the process of reducing the body to ashes. Many people choose cremation for its simplicity, lower cost, and flexibility in how the ashes can be kept, scattered, or interred. Some people opt for a cremation memorial service, where the ashes are present but there is no body. Burial , on the other hand, involves placing the body in a casket and then burying it in a cemetery. This option may include the purchase of a grave plot, headstone, and other related services. The choice between cremation and burial depends on personal, cultural, and religious preferences. 5. What are the steps in planning a funeral? Planning a funeral typically involves the following steps: Notify family and friends : Reach out to close family and friends and inform them of the passing. Choose a funeral home : Select a funeral home to help with arrangements, including embalming (if applicable), obtaining necessary permits, and coordinating transportation. Select the type of service : Decide on whether you want a funeral, memorial, or graveside service. You’ll also need to choose the location and any religious or cultural elements to incorporate. Choose a casket or urn : Select a casket for burial or an urn for cremation. There are many styles and price ranges to choose from. Plan the ceremony : Work with the funeral director to plan the service, including music, readings, eulogies, and floral arrangements. Arrange for transportation : The funeral home will coordinate the transportation of the body to the service and burial or cremation site. 6. Should I pre-plan a funeral? Pre-planning a funeral is a personal choice. Many people choose to pre-plan to relieve their loved ones of the burden of making arrangements during a time of grief. Pre-planning allows you to specify your wishes for the service, casket, burial, and other aspects of the funeral, ensuring your desires are respected. Additionally, pre-paying for a funeral can help protect your family from rising costs in the future. However, it’s important to carefully consider pre-planning options, as funeral costs can vary, and you’ll want to ensure that the plan is flexible and fully understood by the family members who will carry out your wishes. 7. What are the options for scattering ashes? If you choose cremation, there are many options for what to do with the ashes: Scattering : Many people choose to scatter the ashes in a location that had significance to the deceased, such as a favorite park, beach, or nature spot. Keepsake urns : Some families choose to keep a portion of the ashes in a special urn or piece of jewelry. Interment : Ashes can be interred in a family plot or at a cemetery, either in a niche or within a memorial garden. Other creative options : There are many creative options for commemorating the deceased, including turning ashes into diamonds or using them to create a memorial reef. 8. What is a death certificate, and why is it important? A death certificate is an official document issued by a governmental authority that confirms the death of a person. It is essential for handling legal and financial matters, such as settling the deceased’s estate, claiming life insurance, and closing accounts. The funeral home typically assists in obtaining several copies of the death certificate. 9. Can I personalize a funeral service? Absolutely! Many families choose to personalize the funeral service to reflect the deceased’s personality, passions, or hobbies. You can incorporate meaningful music, photos, special readings, or even display personal items that were important to the deceased. The funeral director can help guide you through creative options for personalization. 10. What should I do if I can’t attend the funeral? If you’re unable to attend the funeral in person, consider sending flowers, a sympathy card, or making a charitable donation in the deceased’s honor. If the family holds a memorial service, they may also offer the option to participate virtually, such as through a livestream. It’s always thoughtful to express your condolences in any way possible. Funeral planning can be complex, but understanding the answers to these frequently asked questions can help make the process easier to navigate. Whether you are arranging a funeral for a loved one or pre-planning your own, it’s important to take the time to make informed decisions. By doing so, you can create a meaningful, respectful ceremony that honors the life and memory of the deceased, while providing comfort to those who are grieving.

NFDA Issues Important Update: EPA Releases Final Risk Evaluation on Formaldehyde

Earlier today, the U.S. Environmental Protection Agency (EPA) released its final Risk Evaluation of formaldehyde under the Toxic Substances Control Act (TSCA). This evaluation builds on years of analysis and stakeholder input, including significant contributions from NFDA.

The findings of the final Risk Evaluation are critical to the funeral service profession. While it confirms the important finding of the draft Risk Evaluation: that the use of formaldehyde for embalming is exempt from regulations under TSCA, potential regulations under other laws and by other agencies could still impact funeral service. NFDA was a strong advocate for this, and our members who attended the 2024 Advocacy Summit truly voiced our concerns and made our voice heard to both Congress and the Administration including the EPA.

The final Risk Evaluation consists of more than 15 documents and thousands of pages of analysis. NFDA advocacy staff are thoroughly reviewing this information to assess its implications for our profession. We will provide a detailed analysis in the coming days.

What the Final Risk Evaluation Found

The EPA identified risks associated with formaldehyde exposure in several contexts, including workplace environments, consumer products and even residential settings. Formaldehyde emissions from building materials and furniture remain a significant concern.

Importantly for funeral service professionals, the EPA reaffirmed that embalming fluids are excluded from TSCA regulation. This exclusion is based on the definition of “chemical substance” under TSCA, which excludes “any pesticide” regulated by the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA). Embalming fluids, classified as pesticides when used for biological preservation, fall under this exclusion.

However, it is crucial to understand that this exclusion does not eliminate the potential for regulatory impact on funeral service:

Upstream Risks: Uses of formaldehyde in manufacturing and distribution could still face restrictions or bans, potentially affecting the cost and availability of embalming products.
Other Regulatory Authorities: Agencies such as OSHA may rely on the EPA’s findings to implement workplace safety regulations.
The EPA’s prior determination that all uses of formaldehyde pose an “unreasonable risk” remains in effect, signaling that further regulatory action is likely. The evaluation concludes that exposure to formaldehyde does not pose unreasonable risk to the environment, but does pose unreasonable risk to people in 58 of 63 “conditions of use” of the chemical that the agency analyzed, including subjecting all manufacturing, import, processing, distribution in commerce, recycling, disposal and industrial use of formaldehyde and formaldehyde-derived products to potential bans or difficult-to-meet standards for some uses.
Of the 58 uses, 50 involve occupational exposures, while the remaining eight deal with dangers to consumers.
Concerns Raised by Stakeholders

While the final Risk Evaluation incorporates some important revisions based on public and industry feedback, concerns remain. Some groups have raised issues about the EPA’s adherence to statutory requirements, such as using the best available science and ensuring adequate peer review. These perceived shortcomings could lead to overly restrictive regulations that might disproportionately affect funeral service and other industries.

NFDA Advocacy on Behalf of Funeral Service

For over five years, NFDA has been a vocal and effective advocate during the EPA’s formaldehyde review process. Led by NFDA’s Senior Vice President of Advocacy, Lesley Witter, we have engaged with the EPA and other stakeholders to ensure the agency has up-to-date, accurate data and fair representation of funeral service needs.

Notably, NFDA conducted a groundbreaking study on formaldehyde exposure, which was published in the peer-reviewed Journal of Occupational and Environmental Hygiene. This study demonstrated that exposure levels for funeral directors and embalmers are well below current regulatory limits. You can read more about the study here.

In addition, NFDA submitted extensive comments on the draft Risk Evaluation earlier this year. These comments reflected the real-world practices of funeral service professionals and were instrumental in shaping the final Risk Evaluation.

What’s Next

The next phase of the EPA’s process will be to develop draft Management Controls to address formaldehyde risks. These controls will be subject to public review and comment before finalization.

However, the timeline for this process is uncertain. With a new presidential administration taking office soon, there is potential for significant delays or even a complete reevaluation of the process.

NFDA: Your Trusted Advocate

NFDA remains committed to keeping you informed and advocating for fair, science-based regulations. We will closely monitor developments and actively engage with the EPA and other agencies to protect the interests of funeral service professionals.

Please watch for further updates and detailed analysis from NFDA in the days ahead. If you have any questions, do not hesitate to contact Lesley Witter, Senior Vice President of Advocacy, at LWitter@NFDA.org.

Thank you for your continued trust in NFDA.

Breaking News: FTC Issues Report on Undercover Phone Pricing Sweeps

Today FTC Staff issued a report on the Commission’s undercover Funeral Rule phone sweep it conducted in 2023 (www.ftc.gov/system/files/ftc_gov/pdf/staff-report_-calling-for-funeral-services.pdf). The report presents the FTC’s findings on its ability to obtain price information from funeral providers by phone from the agency’s first-ever undercover Funeral Rule phone sweep.

About the Phone Sweep

As you are aware, the FTC placed calls to 278 funeral providers from February through December of 2023. For each of the randomly selected funeral providers, there were three attempts to reach the provider by phone during business hours (9 a.m.-5 p.m.), and up to three attempts outside of business hours. On the calls, FTC staff asked for pricing information, typically for direct cremation, cremation and a memorial service, and cremation with a viewing.

Key Findings of the Report

The FTC’s report asserts that they were “unable to obtain price information after business hours” from 26% of the funeral providers they called (73 providers), and that they were unable to obtain price information from 7% of the providers during business hours (21 providers).

The report also shows that in many instances, multiple calls were needed to obtain price information from a funeral provider. After business hours, staff either had to call more than once or wait for a return call from nearly 70% of the funeral providers called during the sweep. During business hours, staff had to call multiple times or wait for a return call for about 30% of the funeral providers called.

Finally, the report details that half of the funeral providers called answered at least some questions about pricing with estimates or ranges, rather than actual prices. The report also notes that at least 33% of the funeral homes provided package pricing for at least one service on a call (such as cremation with a viewing), without giving itemized price information for that service. In addition, staff found that at least 37 funeral providers quoted different prices for the same services on different calls.

While the FTC has previously reported on this phone sweep, this report is focused on how long it took to get the information and how many times they had to call. Remember, many of the findings listed above, in and of themselves, are not violations. It is generally acceptable to use an answering machine, have non-licensed personnel defer to licensed individuals to provide the information, and have a policy of only providing the required information during business hours (see more on the requirements below).

Indeed, this report appears to be intended to advance the position that requiring funeral providers to post their prices on line, where they would be available to consumers 24-7, is beneficial to consumers.

How to Protect Your Firm

NFDA published a Legal Alert on the FTC’s telephone sweep in February 2024 when the results were initially announced. We reminded our members that while nothing has changed with regard to the Funeral Rule or its enforcement, there were several elements to remember now that the FTC has appeared to shift its enforcement procedures from in person to via telephone:

• You must give accurate information from your General Price List, Casket Price List, and Outer Burial Container Price List to anyone who telephones and asks about your prices or offerings.
• You cannot require callers to give their names, addresses, or phone numbers before you give them the requested information. You can ask callers to identify themselves, but if they refuse to do so you still must answer their questions.
• You cannot require consumers to come to the funeral home in person to get price information.
• You can use an answering machine or answering service to record incoming calls. However, you must promptly respond to questions from callers on an individual basis.
  • As an example: Your answering machine can have a message telling consumers to call a specified number during business hours for information about prices and offerings. You need to provide the requested information when consumers call during those hours or you can have an answering machine or answering service take consumers’ names and phone numbers so that you can return the calls at your earliest convenience.
• You may have a (non-licensed) employee answering your phones respond to easier questions regarding your offerings and prices by referring to the printed price lists, but the employee must refer more difficult questions to a licensed employee. If a licensed employee is unavailable when the call comes in, the employee can take a message so a licensed employee can return the call later.
• You do not have to give price and other information after business hours if it is not your normal practice to do so. You can tell consumers who call during non-business hours that you will provide the information during regular business hours. However, if a consumer calls after hours to inquire about an at-need situation, and it is your practice to make funeral arrangements during non-business hours, you should provide price or other information the consumer requests.
• You must give certain information to people who telephone, but the Rule does not require you to send callers a General Price List. Similarly, you do not have to send a GPL in response to mail inquiries about funeral goods and services. Of course, you certainly are free to send a GPL to someone who calls or writes for information if you wish to do so. However, if a telephone or mail inquiry is followed up by a meeting at the funeral home or elsewhere, you must provide a GPL at that time.
• The FTC has also noted that they consider it a violation for a funeral home to promise to send a General Price List, but instead only provide a list of package prices that did not meet the requirements of a GPL. It is always important to remember, whether in person or on the phone, you must not misrepresent any law or requirement.

It is also important to note that some states require funeral providers to mail a price list upon request. You should check to see what the requirements are in your state.

Finally, we recommend asking at the end of the conversation with any caller asking about your prices or offerings, “do you have any additional questions” or “is there any other information I can provide you.” This catch-all will help to ensure you are in compliance and there was nothing left unanswered.

While the change in administration in the White House and recent Federal court rulings stemming from the US Supreme Court’s decision in Loper-Bright will certainly affect the FTC and its current review of the Rule, it is too early to determine exactly how. While this report seems to indicate the FTC is currently charging ahead on its current path, an anticipated new chair of the FTC will certainly result in some alteration.

Rest assured, NFDA has been – and will continue to be – your steadfast advocate in Washington, D.C., ensuring the voice of funeral service is heard. We are closely monitoring every development and engaging directly with the FTC to protect your interests and those of the families you serve. We’re watching this issue like a hawk and will keep you informed of all relevant updates as they happen. Your NFDA team is here for you every step of the way.

Funeral Director Daily published an article on Security National Financial Corporation’s 3rd Quarter 2024 results on Monday using the company’s November 14, 2024, Form 10-Q as our guidance as no press release had been issued from SNFC at that time.

Later on November 18, a press release on the earnings from SNFC was released and, as promised, we publish that information today.  You can access that press release here.

The company reported that 3rd Quarter Revenues were at $88.2 million, up from $80.2 million for the same time period of 2023 and “Earnings Before Taxes” for the 9-month period ended September 30, 2024 were $15.2 million as compared to $5.1 million for the first 9-months of 2023.

Here’s what Scott M. Quist, President of the company, said in prepared remarks in that press release, “It should be noted that for the 9 months our Mortgage Segment has improved its profitability by $9.4 million dollars, reflecting significant expense-reduction work along with the improved revenues. Our Life Insurance Segment revenues are arguably flat, being up only 3.8%, but the Life Insurance Segment’s profitability improved over 40% to $28 million dollars. Driving that profitability increase were decreasing death claims, including a return to more normal age distributions following COVID, and a decrease in the amortization of deferred acquisition costs which is related to the improved profit margins on our products.”

Enter your e-mail below to join the 3,117 others who receive Funeral Director Daily articles daily:

“A servant’s attitude guided by Christ leads to a significant life”

We learned last week from this National Funeral Director Association (NFDA) press release that Lesley Vitter, NFDA’s Senior Vice-President of Advocacy, testified on November 13 at a Congressional House Committee hearing that concerned reviewing “Our Nation’s Hallowed Grounds”.

According to the press release “The hearing focused on assessing and improving the Department of Defense (DoD) and the Department of Veterans Affairs (VA) efforts to meet the needs of military families”.

Vitter made a good case for funeral directors to be represented as she pointed out “. . . that while the VA and DoD are responsible for providing funeral and burial benefits, as well as ensuring proper military honors, it is funeral directors who assist families in organizing personalized services that both celebrate the life of their loved one and honor their service to our country”.

During the hearing, which was meant to be educational, there were a few items that Vitter pointed out to the House Committee on Veterans’ Affairs Subcommittee on Disability Assistance and Mortuary Affairs.  For one Vitter pointed to a recent survey that found while 81.4% of funeral directors have knowledge of the government resources for finding veteran benefits, only 11.6% said it “was easy to locate information” on the VA/NCA website.

Vitter also pointed out that there could be better communication between the Department of Defense and/or Mortuary Affairs divisions on what is available to Veterans and their families.  She pointed out “. . . confusion among veteran families about which funeral and burial benefits they are entitled to and what is covered by the VA. Among those who experienced challenges, several recurring themes emerged, particularly a lack of education and understanding among veteran families regarding the funeral and burial benefits they are entitled to. And, while NFDA is encouraged that less than 25% of families have problems accessing benefits, it is funeral directors who spend a great deal of time working with families to help them through a tiresome and burdensome process”.

Finally, the press release noted the concern with problems and delays for scheduling and processing burials at Arlington National Cemetery.  According to a recent NFDA survey, “Almost half (46.3%) of respondents(funeral directors) have arranged a funeral at Arlington in the past five years. Of those only one-third (33.8%) of respondents said it was either “very easy” or “easy” to schedule services at Arlington”. 

Funeral Director Daily take:  It’s always been a great partnership between the military and funeral directors in wanting what is best and proper for our veterans.  Having an educational discussion hearing can only be beneficial for all parties involved.

The parties should continue to have these hearings and move forward from them with the goal of building alignment by all concerned that encourages the honor, celebration, remembrance, and memorialization of our valued veterans.

More news from the world of Death Care:

Enter your e-mail below to join the 3,117 others who receive Funeral Director Daily articles daily:

“A servant’s attitude guided by Christ leads to a significant life”

As customary, Funeral Director Daily looks to mid-month to reflect on what our readers have been reading.  We do so by re-posting our most popular read articles of the past 30 days. . . . .This month there is a small familiarity with those articles — they either contain a story of Service Corporation International (SCI) or a story that deals with regulatory issues within the profession.

Here are those articles by popularity. . . .If you missed one, here’s your chance to read it. . . .

1. SCI shuffles Corner Offices
2. NFDA joins in quest to delay implementation of Corporate Transparency Act (CTA)
3. Bill introduced to raise Social Security Death Benefit
4. The Crematory Dilemma:  Continued consumer choice vs. the NIMBY attitude
5. SCI adds San Antonio funeral home locations.

Enter your e-mail below to join the 3,143 others who receive Funeral Director Daily articles daily:

“A servant’s attitude guided by Christ leads to a significant life”

What happens when deceased human remains remain unclaimed?  In the Canadian provinces of Newfoundland and Labrador that situation is causing a problem.  According to this article there is no easy solution on the human disposition of deceased human beings who are either unidentified or in a situation that the family does not claim them simply because finances for death care of the relatives is limited.

According to the article from the BBC Canada the morgue at the Health Sciences Center has had to hold the remains in portable freezer containers located outside the morgue building.  At the time of the article it was mentioned that the containers held 28 bodies.

Here’s what the article says about the issue,  “Sources say the situation is growing worse. The morgue has had bodies piled up two per stretcher and in the hallways. The cold storage units have never been this full.

And as prices rise across the board, Newfoundland and Labrador’s population grows older. About 5,500 people die here every year. As more people can’t afford to claim the remains, the province’s solution is the (portable) freezer units.”

Because of laws that don’t specifically give the authorities the ability to take care of the disposition of these remains, the situation continues to cause a problem.  Here’s what the article says of that:

• Current laws don’t fully cover death by natural causes or lay out who has the authority to dispose of bodies. 
• There are also no potter’s fields — or common graves — to bury unknown and unclaimed bodies.
• That leaves the bodies in limbo, since if N.L. Health Services were to unilaterally decide to cremate a body, it’s possible a relative might come forward after the fact to claim that’s not what the person wanted. 

Tom Anderson
Funeral Director Daily

Funeral Director Daily take:  This is a tough situation to deal with and I sympathize with those who have to come up with a solution.  All government entities should be aware of this situation as I can see it happening in the near future in other places, including the United States.

In the USA there seems to be more and more issues with mental health and displaced persons than we have ever dealt with before.  Many of these people may have become dis-engaged from their family over time and at the time of death relatives may not be able to be located to take care of the situation.

In addition, if you believe news reports we have approximately 10 million new people who have came to America in the past four years.  Many of these people may have no relatives in the United States, and little financial support, at this time.  What will happen to those in that cohort that have no relatives here and die in the United States?  Disposition of remains, in that situation, will more than likely be a local  government responsibility – a responsibility that will cost the local government and in reality, local taxpayers.

Finally, what about those whose family may not have a responsibility to cover funeral costs and do not claim the body simply because finances are very limited?  I can envision this happening more often, especially if the default selection is for direct cremation by government authorities and then giving the next of kin the cremated remains.  That position would serve the purpose of the families – cremation – with no out-of-pocket costs.

Final Thought:  As I was writing this piece the famous death care quote of Sir William Gladstone came to mind.  Gladstone served Great Britain in the 19th century as a four-term Prime Minister.  His famous quote, which was on the wall of our funeral home was such:

“Show me the manner in which a nation cares for its dead, and I will measure with mathematical exactness the tender mercies of its people, their respect for the laws of the land and their loyalty to high ideals.”

The dignity of human life is important to me. . . and I think to all funeral directors.  With murders, drug overdoses, and suicide deaths all up in America I wonder what we don’t see about the “Value of Life” in our society?  And, is Gladstone right. . . in that how we handle death care reflects on those values, or as he puts it “mercies, respect . . and high ideals”?

More news from the world of Death Care:

Enter your e-mail below to join the 3,502 others who receive Funeral Director Daily articles daily:

“A servant’s attitude guided by Christ leads to a significant life”